Refund and Returns Policy
Information about return requests, eligible exchanges, order cancellation and refund processing for Garden Luxury Dot.
RETURN PERIOD
14 days
Request a return within 14 days of receiving your order.
REFUND TARGET
7–10 business days
Target processing period after an approved return/refund.
DELIVERY RATES
৳500 / ৳1,000
Standard delivery / oversized or heavy parcels.
SECTION 01
Return eligibility
Submit a return request within 14 days of receiving the order. Please keep your order number or proof of purchase. Items should be unused, in their original condition and with the original packaging whenever applicable. Contact us before sending anything back so the return can be reviewed and the return destination confirmed.
SECTION 02
Damaged, defective or incorrect items
If an item arrives damaged, defective or different from what you ordered, contact our team with the order number, a short description and available photos or video. We will review the issue and advise whether an exchange, replacement or refund is appropriate. Please retain the product and packaging until you receive instructions.
SECTION 03
Exchange conditions
Exchange requests are reviewed within the 14-day return window. Eligible items must meet the return-condition requirements. Where an approved exchange concerns a damaged, defective or incorrect item, we will review the replacement options. A requested replacement depends on product availability; our team will confirm the arrangements before collection or dispatch.
SECTION 04
Order cancellation
If you wish to cancel an order, contact our team as soon as possible with the order number. Cancellation requests can be processed before dispatch where the order has not already entered fulfilment. If the parcel has already been dispatched or delivered, the applicable return conditions will apply.
SECTION 05
Refund approval and timeline
After receiving and inspecting an eligible returned item, our team will confirm whether the refund is approved. Our refund processing target is 7–10 business days after approval. The final posting time may also depend on the bank or payment provider. Please include your order details if you need a status update.
SECTION 06
Items requiring individual review
Customized or made-to-order products, installed products and items showing damage after delivery may require individual assessment against the order agreement and applicable consumer rights. Please contact our team before returning these items; do not assume standard courier return arrangements are suitable.
SECTION 07
Return shipping and delivery charges
Please confirm the return destination and shipping arrangement with our team before dispatch. Any responsibility for return-shipping charges will be communicated during the return review. Standard delivery is ৳500 inside Dhaka and ৳700 outside Dhaka; an oversized/heavy parcel is ৳1,000. Delivery-charge details are also available in our Shipping & Delivery Policy.
SECTION 08
How to contact us
Email gardenluxury270@gmail.com or call 01700-949700, 01601-086496. Include the order number, product name, delivery date and the reason for your request. We will communicate the next step after review.
NEED ASSISTANCE?
Contact our team
Email gardenluxury270@gmail.com or call 01700-949700 / 01601-086496. Please include your order number when contacting us about an existing purchase.